Refund policy

Tecidos Vivos Return Policy

Tecidos Vivos offers a return period of 15 days for returns, counted from the shipment date of the order. During this period, the customer can request the return of the item(s).

Eligibility Conditions for Returns

For a return to be accepted, the item must meet the following conditions:

  • Be in the same condition as it was received;

  • Show no signs of use or wear;

To initiate a return request, contact us via geral@tecidosvivos.com. Returns must be sent to the following address: Rua Infantaria 15, 25, 2300-573 Tomar, Santarém, Portugal.

Return requests sent without prior contact will not be accepted.

Once the request is approved, we will send the shipping instructions. 

Damages, Defects, and Issues

We ask you to inspect your order upon receipt and contact us immediately if you notice:

  • Significant defects in the fabric,

  • Or the shipment of an incorrect item.

What is considered a defect?

Defects are considered to be any that prevent the use of the fabric for making garments.
Due to the industrial manufacturing process, small scratches, white dots, or subtle marks, almost imperceptible, may occur — these are not considered defects.

How we proceed in case of a valid defect

  • Tecidos Vivos sends a new piece to the customer.

  • The customer must return the defective piece.

  • The cost of return shipping is borne by the customer.

  • The cost of shipping the new piece is covered by Tecidos Vivos.

Lack of stock of the replacement piece

If the original fabric is no longer available due to stockout or other reasons:

  • The customer can choose any other fabric from the store;

  • If the new fabric has a higher price, the customer only needs to pay the difference.

Items Not Eligible for Return

We do not accept returns of:

  • Customized products (customer design);

  • Sale items;

  • Gift cards.

Exchanges

If you wish to exchange an item, the fastest method is:

  1. Make the return following the standard procedure;

  2. After acceptance, make a new purchase with the desired item.

Refunds

After receiving and inspecting the return, we will notify you about the approval or rejection of the refund.

If approved:

  • The refund will be processed automatically using the same payment method;

  • The processing time is up to 10 business days, plus the processing time of the bank or card issuer.

If you do not receive the refund within 15 business days after approval, contact us via geral@tecidosvivos.com.

 

Updated on: Dec. 10, 2025