Orders & Others

At Tecidos Vivos, we do everything with time, intention, and respect for natural cycles — from the materials, to the hands that create, and to those who receive.

On this page, we’ve gathered the questions we receive most often, so you can learn how orders, shipping, and the care we put into each step work. 🌈

Frequently Asked Questions and Important Tips for a Better Experience 🩵

Collapsible content

🛒 How do orders work?

Patterned Fabrics: Orders placed during the week (Monday to Sunday) are sent to production on Sunday at 7 PM. They are produced during the following week and shipped to the customer in that same week or the next, depending on the production schedule. We always do our best to ship as quickly as possible.

Plain fabrics, deadstock, and others properly identified and Remnant Kits: These products are in stock. We ship within 1 business day after order confirmation. From there, delivery times depend on the destination.

🚚 What are the delivery times?

Depois de a encomenda ser entregue à transportadora, os prazos estimados para receção são os seguintes:

  • Portugal Continental: entre 1 a 2 dias úteis.
  • Ilhas (Açores e Madeira): até 5 dias úteis.
  • Espanha: geralmente 3 dias úteis, podendo estender-se até 5 dias.
  • Resto da Europa: entre 4 a 10 dias úteis, dependendo do país de destino.

Estes prazos são indicativos e contam a partir do momento em que a encomenda é expedida. Poderão sofrer ligeiros ajustes em períodos de maior volume (ex: Natal) ou por motivos alheios à nossa operação.

👀 Do you provide order tracking codes?

Yes, at Tecidos Vivos, all orders are shipped with a tracking code. As soon as your order is dispatched, you will receive an email with this code, allowing you to track the journey of your package until delivery.

If you need help locating your tracking code or have any additional questions, we are always available to assist you (tecidosvivos@gmail.com).

📦 Can I modify or cancel an order after payment?

If it has not yet been sent to production, yes. Otherwise, please contact us as soon as possible to check if it is still possible to modify or cancel.

📬 My order hasn’t arrived yet. What should I do?

Check your email with the tracking code to monitor the status of your shipment. If the estimated time has passed and you still haven't received it, please contact us via email at [tecidosvivos@gmail.com] or through the contact form.

🧵 Are these patterns yours?

Yes! Our patterns are thoughtfully designed and developed by us, with creative freedom and a soul of their own. They are unique creations, made on a small scale, with the desire to inspire and craft equally beautiful pieces.

We create with intention and without rush, in a process that respects the time of the idea, the hand, and the material. Each pattern has its own soul — we don’t follow trends; we create freely based on inspiration.

We also offer a selection of solid fabrics that were not produced by us, many of them end-of-line, chosen with the same care and attention.

📱 How can I contact you?

You can send us an email at [tecidosvivos@gmail.com] or fill out the form on the page Contact us. We are also on Instagram [@tecidosvivos] where you can follow the latest updates and where we also answer questions through direct messages.